Fair Creditor Mark
The Fair Creditor Mark is designed for any organisation whose customers can end in debt by failing to meet their repayments or pay their bills. This spans from financial services firms, offering direct credit & loans, to councils, utility companies, retail businesses and similar organisations. The mark covers all types of debt (regulated and exempt, consumer-credit, consumer-hire, peer-2-peer etc).
The criteria of the mark apply at the point the customer enters debt recovery and are the same whether the debt is collected by the original firm or by a third-party debt collection agency.